What to Tell Patients When Things Go Wrong (Part 1 of 2)

Author – Abbigail Tumpey, MPH CHES Imagine this – the phone rings, you hear a voice on the other end, “Hi, Mrs. Tumpey….I’m calling from Dr. Smith’s office.  You had medical care at our facility a couple of months ago.  We are calling to inform you that during the procedure an unacceptable practice may have […]

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